Terms and Conditions

NaviGo® NLP Center is a brand belonging to NaviGo® Asia Sdn. Bhd. (686917-X), Block A-5-8 Pelangi Square Damansara, Jalan PJU6 Persiaran Surian. 47800 Petaling Jaya. All NLP programs are conducted under the brand name of NaviGo® NLP Center.

The information contained the terms, conditions, and descriptions that appear, are subject to change at any time and without prior notice by posting a revised Terms and Conditions on this site. Any such revision will become effective immediately upon posting and will apply to all and every past and current application and booking of all programs conducted by NaviGo® Asia Sdn. Bhd. (686917-X).

1. Attendance, Transfer, and Cancellation

Each seat in a program is exclusively granted for the participant that is specifically registered and fully paid (hereafter referred to as ‘confirmed’) Training Program. Once a seat is confirmed, the seat is considered utilised for that program and any changes will be subject to the terms below.

  • Full attendance and participation is required to qualify for the licensed NLP programs. Participants who missed required topics or were absent (due to personal or professional matters, issues, medical, and/or other emergencies, etc) and yet wish to qualify for the international license will be charged a Transfer Fee of MYR 1,000.00 per pax.

    • Participation in a subsequent training program is subject to seat availability and requires the Transfer Fee to be completed as well as confirmed by NaviGo® Asia Sdn. Bhd. (686917-X).

    • If a transfer request to a different training program is agreed, standard transfer terms and conditions apply.

  • If a participant fails to attend the training program they registered, the seat and all fees are forfeited.

  • All requests to transfer to a different course must be communicated to NaviGo® Asia Sdn. Bhd. (686917-X) and will be subject to management discretion.

Transfer and Postponement:

  • All transfers to alternate training program dates, other than confirmed with payment, are subject to a Transfer Fee of MYR 1,000.00 per pax.

  • Re-scheduling of attendance for the Licensed Practitioner of NLP® (Level 1) program within Twenty-one (21) working days period prior to the program start date, or the confirmation of attendance, whichever is earlier, voids any offer or promotion, and the standard program fee for respective programs will apply.

  • Re-scheduling of attendance for the Licensed Master Practitioner of NLP® (Level 2) program and/or Licensed NLP Coach™ (Level 3) within Forty-five (45) working days period prior to the program start or the confirmation of attendance, whichever is earlier, voids any offer or promotion, and the standard program fee for respective programs will apply.

  • Training Program seat substitutions are acceptable more than Fourteen (14) Days prior to the program start date. NaviGo® Asia Sdn. Bhd. (686917-X) must be notified and officially confirm the substitution.

  • Participation in, and/or completion of any Training Program that NaviGo® Asia Sdn. Bhd. offers, must be completed within Twelve (12) Months from the date of Training Program payment, otherwise all fees paid are forfeited.

  • NaviGo® Asia Sdn. Bhd. (686917-X) reserves the right to cancel, to postpone and/or change any duration of terms, the training program dates, and venue.

Cancellations of Training Program Seats are subjected to the following:

  • All refunds will be reimbursed via Bank Transfer only. Any portal fees, taxes, and/or charges incurred will not be borne by NaviGo Asia Sdn. Bhd. and will be deducted from the reimbursed sum.

  • Cancellation within Fourteen (14) Days after the full payment of program fee date – A MYR 1,000.00 Admin Fee applies.

  • Cancellation requests more than Fourteen (14) Days after the full payment of program fee date or within Twenty-one (21) days prior to Training Program Start Date – No refund

  • No refunds for special promotions or offers Fourteen (14) Days after payment.

2. Acceptance and Conduct

  • Acceptance to the course is at NaviGo® Asia Sdn. Bhd.’s sole discretion, and reserves the sole right to refuse service and/or admission to anyone without prejudice and for any reason whatsoever and at any time.

  • I understand that NaviGo® Asia Sdn. Bhd. (686917-X) reserves the right to remove any participant from its Training Program for disruptive, disturbing or otherwise inappropriate behaviour without refund.

3. Payment Terms

  • Training Program seats are only considered confirmed, upon full payment or with an agreed and official guarantee of full payment.

  • NaviGo® Asia Sdn. Bhd. (686917-X) reserves the right to cancel applications (registration) if full payment is not received within Five (5) business days of application submission.

  • All payment must be completed in full, as per the specified amount, and no later than the specified due date to qualify for any offer price, and is subject to seat availability.

  • Confirmed program seats are determined strictly on a “First Come, First Served” basis.

  • Once a program is fully booked, any subsequent bookings may be placed on a waiting list or moved to future program.

  • In case of booking a special promotion or offer, revised payment terms may apply.

4. Indemnity and Limited Liability

  • The Charges are determined on the basis of the limits of liability set out in these terms and conditions. The Client may, by written notice to NaviGo® Asia Sdn. Bhd. (686917-X), requesting NaviGo® Asia Sdn. Bhd. to propose a higher limit of liability subject to an increase in the Charges.

  • In no event shall NaviGo® Asia Sdn. Bhd. (686917-X) be liable for (whether direct or indirect) any loss of contracts, profits, anticipated savings, revenue, goodwill, business, loss or corruption of data or software programs, financing expenses, interruption in the use or availability of data, stoppage to other work or consequential losses, nor for any indirect losses.

  • Each provision of this Clause shall survive independently. Nothing in this Agreement shall operate to limit or exclude any liability of NaviGo® Asia Sdn. Bhd. (686917-X), which may not be excluded and or limited by law.

  • All the clauses stated shall apply before and after any termination of this Agreement.

5. Confidentiality

The parties shall treat as and keep confidential all information whether of a technical, commercial, or any other nature relating to the other party and shall not, during the period of this Agreement, or at any time after its termination, divulge any such information to any person not authorised by the divulging party to receive it and shall not utilise any secret or confidential knowledge or information acquired in connection with this agreement to the detriment or prejudice of the other party or use the same for any purposes save for the purposes of this Agreement.

6. Virtual Training Terms

  • Participation in any Virtual Training Program is considered as a utilised seat in the same physical program.

  • Confirmation to join the Virtual Training Program is an acknowledgement and agreement to commit and abide by the additional code of conduct and participation for Virtual Training. This includes:

    • The required technical set up to join the online program (Zoom Meeting application, proper camera, microphone, suitably strong internet connection, etc). Participants are expected to have all the requirements set up and tested prior to the program to ensure participation. NaviGo® Asia Sdn. Bhd. (686917-X) is not responsible for the failure of equipment resulting in failure to take part in the program.

    • All relevant physical training materials (if any) will be delivered to the participants prior to the program. All materials are copyrighted and duplication in any format is strictly forbidden.

    • Full participation and attention to the trainers, the program, and activities being conducted are required during any online program. Distractions, disappearences, and inactivity (lack of video, etc) may disqualify participation and completion.

    • Participants are also required to adhere to the specified dress code for the duration of the program.

    • Any form of recording by participants during the program is strictly forbidden.

  • Licensed NLP Coach® – Completion of the Virtual Training Program allows graduates to request from NaviGo® Asia Sdn. Bhd. (686917-X) to join the same physical training with prior notification. However, this is strictly pending seat availability and granted only with the expressed written and prior confirmation from NaviGo® Asia Sdn. Bhd. (686917-X).

    • Confirmation of eligibility to join the physical training will be notified approximately 7 days before the program start.

    • Participants are responsible to bring their own materials. No additional materials will be provided during the face-to-face training.

    • As this is an internationally licensed program, full participation and attention to the trainers, the program, and activities being conducted is required to qualify. Any distractions resulting in the failure to participate are considered highly disruptive behaviour and may result in the non-completion of the program.

7. Force Majeure

Neither party shall be responsible for any failure or delay in performance of its obligations under this Agreement (other than the obligation to make payments of money) due to any force majeure event including, Act of God, refusal of licence (other than as a result of any act or omission of NaviGo® Asia Sdn. Bhd. (686917-X) or other Government act, fire explosion, embargo, terrorism, civil disturbance, accident, epidemics, lightning damage, electromagnetic interference, radio interference, strikes, industrial dispute, or any other cause beyond its reasonable control.